FURTHER EDUCATION AND TRAINING CERTIFICATE: INFORMATION TECHNOLOGY TECHNICAL SUPPORT
Further Education and Training Certificate: Information Technology Technical Support
This qualification is structured in a way to build foundational Information Technology – technical support skills that will gain entrance to Systems Support in the Higher Education levels.
Learners are able to learn about different hardware that are used across an enterprise and how to repair damages or malfunctions to the hardware.
Course Information
- Duration: 18 Months
- NQF Level: 4
- Credits: 163
- Grade 11 or equivalent NQF Level 3 qualification with English and Mathematics
- Communication – 1st Language
- Advanced End-User Computing – Volume 2
- PC Hardware Support
- Mathematics
- Communication – 2nd Language
- Help Desk Technology
- Networking basics
- Elective 1 : PC Engineering
- Elective 2: Data Communication and Networking
- Effective communication with fellow IT staff and users of information systems
- Demonstrate an understanding of different types of computer systems and the use of computer technology in businesses
- Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment
- Demonstrate an understanding of computer technology principles
- Select and use materials and equipment safely for technological purposes
- Work effectively as a team member within a support team
- Carry out, under supervision, tasks that demonstrate knowledge of techniques and skills needed in one of the following areas of specialization:
- Hardware and Infrastructure Support for Personal Computers
- Hardware and Infrastructure Support for Office Products
- Data Communications and Network Support
- Network Administrator
- Hardware Technician
- Help Desk Support
- Laboratory Technician
- Call Centre Support
- Data Centre Administrator
- Network Engineer
- Support Team Leader