NATIONAL CERTIFICATE: INFORMATION TECHNOLOGY SYSTEMS SUPPORT
National Certificate: Information Technology Systems Support
This qualification provides learners with the understanding of the importance of technology in the business context and expose learners to different problems that are encountered in day-to-day operations and how to solve those challenges faced.
Course Information
- Duration: 18 Months
- NQF Level: 5
- Credits: 147
- New National Senior Certificate (NSC) which allows entry to the Higher Education Certificate, Diploma or Bachelor’s Degree or equivalent NQF Level 4 qualification
- Personal Development
- Network Architecture and Standards
- Enterprise Systems Management
- Designing LAN for Departmental Offices
- Client-Server Networking
- Manage and understand LANS and WANS
- Assemble, repair and maintain servers
- Monitor, maintain and test systems
- Install, administer and commission LANS
- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization
- Understand the role of technology in the business context
- Demonstrate basic application support skills
- Demonstrate operating system support skills
- Demonstrate networking support skills
- Demonstrate appropriate technical reporting skills
- Demonstrate appropriate customer care in the context of IT Support
- Function appropriately in a change management process within a support team
- Demonstrate hardware support skills for server computers
- Demonstrate an understanding of Systems Support contextualized within a selected work area
- Computer Technician
- Network Administrator
- Hardware Technician
- Call Centre Support
- Data Centre Administrator
- Electronic Data Warehousing
- Systems Team Leader
- Systems Administrator
Other Courses
- National Certificate: Information Technology End-User Computing
- Further Education and Training Certificate: Information Technology Technical Support
- Further Education and Training Certificate: Information Technology Systems Development
- National Certificate: Information Technology Systems Development